Shop Policy

Thank you for choosing Bobbie + Val Collective.
Every piece in our collection carries a story — one of heritage, creativity, and community. We're grateful to be part of yours and want your experience with us to reflect the same care, clarity, and connection that we put into everything we make.

Please review our policies below before placing an order.

Order Cancellations & Changes

Once an order is placed, we are unable to cancel or modify it (including item, size, color, or shipping address).
Please double-check your order details before completing your purchase to ensure accuracy.

Returns Policy

Each item from Bobbie + Val Collective is created with intention — celebrating legacy, heritage, and story. Because of this, all sales are final, and we are unable to accept returns or exchanges once your order has been fulfilled.

We encourage you to review size charts and product descriptions carefully before purchasing. If you have any questions before ordering, we're happy to help — simply reach out to us at bobbievalcollectivesupport@gmail.com.

Damaged or Defective Items

We want you to be proud of your piece. If your order arrives with damage or defect, please contact us within 48 hours of delivery with the following:

• Your order number
• Photos of the issue
• A brief description of the concern

Once reviewed, if your item is confirmed to be defective or damaged, we will work with you to replace it or issue a store credit, depending on stock availability and your preference.
In these cases, we'll cover the return shipping costs if the error was on our end.

Sizing, Colors & Imagery

We do our best to accurately represent colors, textures, and fit in all product images. However, due to differences in lighting, screen settings, and the handcrafted nature of our designs, slight variations may occur.

These subtle differences are part of what makes each piece unique — a reflection of our focus on heritage, material integrity, and story.

Shipping & Delivery

Processing times, transit estimates, and delivery costs are displayed at checkout. Once your order has shipped, you'll receive a confirmation email with tracking details.

At this time, Bobbie + Val Collective ships within the United States only.

Contact

If you have questions about your order or our policies, please contact us at:
📧 bobbievalcollectivesupport@gmail.com

We aim to respond within 1–2 business days.